Payments & Policies Service & Appointment Policies While we understand that illness happens and that schedules can be hectic - please understand that your therapist has reserved time exclusively for you. How you choose to use your time is up to you.  Example: No Shows, short notice cancellations, pre/post appointment chat, start delay NOT due to therapist.  We may not be able to accommodate your desire to 'chat' after a session due to scheduling and travel time needs.  

1. Credit Card data may be required on all accounts
   
2. No Shows / Late Cancellations (less than 24 hours):  You are liable for payment of your appointment service at the posted rate.  We will be issued a billing / invoice via PayPal.  No refunds for prepaid appointments.
3. Your appointment BEGINS at the time you are scheduled. Please arrive at least a few minutes ahead of your scheduled start time - we will arrive at least 15 minutes before. Sessions are 50 +/- minutes (table time) in duration on average.
4. Late Arrival / start due to you being late: Your session will be shortened (no discount) 
   
5. Re-Schedule less than 24 hours in advance are assessed a fee of the full service booked rate
6. Re-Schedule over 24 hours in advance without cost or penalty.
7. Non-Allowed services (denied payment by insurance) are the responsibility of the patient and will be charged to the card on file or billed to the client.  
8. First time Non-Patient appointments require prepayment to hold your appointment.  No Refund if you are a 'no show' for your appointment.
9. NSF Checks or credit refusals (charge backs) incur a $75 service fee and will be referred to collection or to employer for garnishment action.
   

You are part of the income cycle for the therapists and facilitators, we appreciate you fully but do expect you to be responsible about time/appointment use and payments.  We appreciate your understanding and cooperation! Cash / Credit Service Clients

Reschedules within 1 week may waive payment in full provision but will be charged a $25 reset fee as we have to compensate the therapists for your the reserved time.
Promotional Use Clients:
No shows or requests for cancellation within 24 hours of appointment will be classed as "Coupon Used" per conditions declared at time of purchase. 
Rescheduling is permitted per normal guidelines with over 24 hours advance notice.

Tipping Is Appreciated!

Service based tips are appreciated by your therapists (when applicable) !  
Please base your tip on the value of service performed not what you paid.
Namaste...